Shopping Online
How To Shop Our Site
Follow these steps for an easy, convenient, and secure shopping experience.
Step 1: adding an item to your basket
Find the item you desire by either going through the category pages, or using on-site search.
Once you've found the product you want, select the size or shade you desire, and add the quantity of the product you want (you can add up to 4 of each item).
Click ADD TO BAG
Single Product Page
Step 2: the shopping basket
This is where you check the products in your basket are correct, and have the option to change the quantities you're ordering (to delete a product click the pink 'remove' link). This is also where you can add in an offer-code if you have one.
If you make any changes to your order, will automatically re-calculate the purchase amount.
To continue to purchase, click the pink CONTINUE CHECKOUT button.
Shopping Bag
Step 3: order details
The next page will ask you to sign in (or register), and then provide billing and delivery address details. If you have already saved these in your Account Profile you won't have to fill them out again.
Here you will also be asked to choose one of our 5 delivery methods, and have the option to gift-wrap your order.
Step 4: confirmation
Once you've confirmed your order you will see a confirmation page that gives you your unique WorldPay reference number and the total sum deducted from your credit or debit card account.
You can print this page for your reference, or alternatively wait until you receive this information in an email titled "Thank you for your Bobbi Brown order". The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records.
It's really that easy. So, are you ready? Then click here to start shopping.
Can’t find the information you are looking for? CONTACT US or .
Item Availability
Temporarily Out of Stock
If a basic stock item is unavailable on www.bobbibrown.co.uk it will show as temporarily out of stock, and you can request to receive an email when the product comes back into stock by clicking on the 'Notify Me' button beside the product.
Alternatively, you can visit one of our Bobbi Brown counters. Please see the Store Locator to find your nearest store.
Sold Out
If a limited edition item is unavailable on www.bobbibrown.co.uk it will show as sold out, in which case we would advise you to visit one of our Bobbi Brown counters. Please see the Store Locator to find your nearest store.
Unfortunately you cannot add out of stock items to your Shopping Bag.
Product availability
We are pleased to be able to offer 95% availability from all brands basic product range. This excludes online exclusives and promotional offers.
Can’t find the information you are looking for? CONTACT US or .
Maximum Purchase Policy
We regret that we must limit orders to no more than eight (8) units of any item, with a maximum purchase of £600 per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us and we will be happy to assist.
Maximum Purchase Policy - PRO CUSTOMERS
We regret that we must limit orders per calendar month to no more than 2 units of any item with a maximum purchase of £500 per Pro customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us and we will be happy to assist.
Payment Options
We accept the following payment methods:
- American Express
- Maestro/Switch
- MasterCard
- Visa
- Visa Debit
- Visa Electron
- Gift Cards
We're sorry, we do not accept:
- Cheques
- Postal Orders
Important information: For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Can’t find the information you are looking for? CONTACT US or .
Tax Information
All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges.
The total cost of your order is the price of the products ordered plus VAT, and delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment Options section above, and payment will be debited and cleared from your account as set out in the Payment section of this Website.
*Purchases paid for using eGift Cards are subject to applicable sales tax. No sales tax is charged when purchasing eGift Cards.
Security Online
At Bobbi Brown Online UK, we understand how important security is to you. When you place an order at bobbibrown.co.uk, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
- Internet Explorer 7.0 and higher
- Mozilla Firefox 3.6 and higher
- Safari 4.0 and higher
- Chrome 10.0 and higher
Can’t find the information you are looking for? CONTACT US or .
Redeeming An Offer Code
Steps for redeeming an Offer Code:
- Enter your Offer Code in the promotional box under "Order Summary" on either the "Shopping Bag" or "Order Review" page, and click APPLY CODE.
- Offer codes should be entered exactly as they appear. Only one offer code to be used at any one time.
When an Offer Code is accepted, the offer will be displayed in the "Shopping Bag" and "Order Review".
Can’t find the information you are looking for? CONTACT US or .
Gift Wrap Service
BobbiBrown.co.uk offers Gift Wrap Services exclusively during gifting period. Gift orders always receive special care at Bobbi Brown Online. We will be happy to create a beautiful gift package and include a note card with your personal greeting.
If you wish to have your Bobbi Brown Online order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided.
Please note: Multiple items within a single gift order will be presented as one gift package.
Selecting Colour Online
Our site is best viewed using the following broswers at a resolution of 1024x768 or higher:
For Windows:
- Microsoft Internet Explorer 6, 7 or 8
- Mozilla Firefox 3.0 and above
- Google Chrome 3.0 and above
For Mac:
- Safari 4.0 and above
- Mozilla Firefox 3.0 and above
Please note that monitors display colours differently based upon their settings.
Please feel free to with questions about specific product colours, and we'll be happy to provide you with any additional description that is available.
International Shoppers
We're sorry, we are currently unable to accept orders that are shipped to destinations outside of the United Kingdom. We apologise for any inconvenience.
Terms & Conditions
As Loved By You Bobbi Brown UK 2021 Free Prize Draw Online | Instagram | Facebook
Eligibility to Enter
• The Free Prize Draw is open to residents of the UK aged 18 or over, excluding employees of the Promoter or its affiliate companies, their families, cohabitants, agents and anyone connected with the promotion.
• No purchase necessary.
Method of Entry
• To enter, you must follow @BobbiBrownUK on Instagram and Bobbi Brown UK on Facebook, like the official competition campaign post for the As Loved By You collection on either Instagram or Facebook (the “Entry Site”) and comment on the post with why you would like to win and use #freeprizedraw.
• There is no limit to the number of entries you make.
• The start date of the promotion is 8:30 Thursday 11th March 2021
• The closing date by which entries must be received is 12:00 Thursday 18th March 2021
• Entry must be made by the entrant, only at the Entry Site. Entries made by any other individual or any entity, and/or originating at any other address, including but not limited to commercial competitions, subscriptions, notification and/or entering service sites, will be declared invalid and disqualified from this Free Prize Draw. The use of any device to automate the entry process is prohibited.
• No responsibility is accepted for any entries that are incomplete, ineligible, corrupted, lost or delayed or are unable to be sent because of any technical or other reason. Proof of sending the entry will not be accepted as proof of delivery. The Promoter does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted.
Prize:
• There will be 2 winners, one from Facebook and one from Instagram. The winner will receive a prize consisting of the As Loved By You collection including Skin Long-Wear Weightless Foundation SPF15, Instant Full Cover Concealer, Skin Foundation Stick, Vitamin Enriched Face Base, Corrector, Perfectly Defined Long-Wear Brow Pencil, Long-Wear Cream Shadow Stick, Pot Rouge For Cheeks and Lips, Smokey Eye Mascara, Luxe Lip Colour. The winner will be asked to provide foundation, concealer, lipstick, eye shadow, brow pencil and blusher colour choices.
• The prize is as stated, is non-transferable and there is no cash alternative.
• Should the original prize, or any part of it, become unavailable for any reason beyond the Promoter’s reasonable control, the Promoter may substitute a prize of comparable or greater value.
Winner Selection:
• The Free Prize Draw will be carried out on Friday 19th March 2021 under the supervision of an independent observer.
• The prize-winner will be the first name drawn at random from all valid, completed entries.
• The prize-winner will be notified via Instagram Direct Message or public direct reply on Instagram or Facebook to the prize winner’s comment within 24 hours of the Free Prize Draw.
• Should a prize-winner not respond to the message within 7 days the Promoter reserves the right to allocate the prize to another entrant.
• The results of the Free Prize Draw are final and no correspondence will be entered into.
Promoter’s Liability:
• So far as is permitted by law, the Promoter and its associated companies and agents exclude responsibility and all liabilities arising from:
a) any postponement or cancellation of the Promotion, and
b) any changes to, supply of (including, without limitation, prizes which do not reach the intended recipient), or use of the prize, and
c) any act or default of any third party supplier, which are beyond the Promoter’s reasonable control.
• Nothing in these Terms and Conditions in any way limit the Promoter’s (or any other person or organisation’s) liability for (i) fraud, or (ii) death or personal injury caused by negligence.
General:
• If the Promoter has grounds to suspect any entrant or third party of cheating, deception or fraudulent or unsportsman-like conduct of any kind (including, without limitation, manipulating the promotion, choice of prize winner(s) or any entry) the Promoter reserves the right (in its sole discretion) to disqualify any entrant, entry or person it reasonably believes to be responsible for, or associated with, such activity.
• Where the Promoter is unable to satisfy certain terms and conditions of this promotion due to circumstances beyond its reasonable control, the Promoter may modify such terms accordingly or, if necessary, suspend or discontinue the promotion.
• The Promoter will provide the prize-winners’ surnames and counties of residence to the Advertising Standards Authority on request from the ASA.
• By entering the Free Prize Draw, entrants agree to be bound by these terms and conditions. They also agree to participate in any post-event publicity.
• These terms and conditions and any dispute or claim arising out of or in connection with this Promotion are governed by the law of England and Wales and you irrevocably agree that the English courts will have exclusive jurisdiction.
• *This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram or Facebook. By entering, you acknowledge that Instagram and Facebook bear no responsibility for this promotion and, to the maximum extent permitted by law, you release Instagram and Facebook from any liability whatsoever in connection with this promotion. You understand that you are providing your information to Bobbi Brown UK and not to Instagram. The information you provide will only be used in accordance with the Privacy Policy’.
• Promoter: Estee lauder Cosmetics Limited,1 Fitzroy, 6 Mortimer St, London W1T 3JJ.